LUMIN PRIVATE LIMITED (“Lumin”, “we” or “us”) is the data controller for this website and enquiry service. We collect personal and business contact information (such as name, email, company name, WhatsApp number, postal address, product specifications and any files you upload) when you submit inquiries or orders. We also use cookies and similar tracking technologies to improve site functionality and analytics. Under the EU GDPR and UK GDPR, we are required to inform you clearly about our data processing. For example, GDPR guidance notes that privacy notices must include details such as our identity, processing purposes, legal basis, data recipients, retention period, and your rights. In this Privacy Policy we provide all required information in a concise, transparent manner.
We may use your data to provide and improve our services. This includes responding to your inquiries, preparing quotations, processing orders, arranging shipping through our logistics partners, and communicating about products and deliveries. We may also use your contact details to send occasional marketing or promotional materials about our Himalayan salt products or related services with your consent or as permitted by law. For example, the UK Information Commissioner notes that if we send business‑related marketing by email, we must have a lawful basis and notify you in advance, and you always have the right to object or withdraw consent. You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us at our email address below.
Cookies: We use cookies (small text files on your device) to analyze website traffic and remember your preferences. Cookies “are text files placed on your computer to collect standard Internet log information and visitor behavior”. We use cookies for essential functions (e.g. remembering form inputs), analytics (to see which pages you visit), and advertising. Under UK law (PECR) and GDPR, we must provide clear information about cookies. Currently, we do not display a consent banner on this site, but we nonetheless inform you here how cookies are used. You may disable non-essential cookies in your browser settings at any time. Note: disabling certain cookies may affect site functionality.
Data Sharing: We share your data only as necessary to fulfill your request. Authorized recipients include our internal teams (sales, logistics, quality control), shipping and customs partners, and our agents or consultants who support order processing. We only share data with third parties who agree to comply with data protection standards. If we use cloud services (e.g. Google Workspace or other providers) to store or process your information, those providers act as data processors under our instruction.
Data Retention: We retain personal and business data only as long as necessary. In line with GDPR’s storage limitation principle, we do not keep data “longer than necessary for the purposes for which [it] are processed”. In practice, we retain your inquiry or order records for at least 24 months after the last interaction, to allow order tracking and to comply with commercial record-keeping. After that period (or if you request deletion), we securely delete or anonymize your data.
Your Rights: You have certain rights over your personal data under GDPR and UK data protection law. These include the right to: access the personal data we hold about you; correct or update any inaccuracies (rectification); request deletion of your data in certain circumstances (the “right to be forgotten”); restrict or object to certain processing (for example, direct marketing or profiling); and obtain a copy of your data in a machine-readable format (data portability). You also have the right to withdraw consent at any time (where processing is based on consent). We will respond to all legitimate requests to exercise these rights in accordance with the GDPR (within one month). To exercise your rights or make any request regarding your personal data (including opting out of marketing), please contact us by email at info@luumin.org.
Security: We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration. This includes using secure (SSL/TLS) connections for data transmission and storing data in password‑protected systems. Access to your data is limited to authorized personnel who need it to perform their duties. However, no system is infallible, so we cannot guarantee absolute security.
Contact and Complaints: Lumin (Private) Limited is registered in Pakistan. If you have questions about this Privacy Policy or our data practices, or if you wish to lodge a complaint about our handling of your data, you may contact us at info@luumin.org.
You may update or withdraw your consent and preferences at any time, and we will not send you marketing after you opt-out. Your privacy is important to us, and we will comply with all applicable data protection laws in handling your information
